Helix Terms of Service

Terms governing access to Lens and related Helix services

Effective date: August 29, 2026

1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between you and Helix. If you use the Service on behalf of a company, organization, or other entity ("Customer"), you represent that you have authority to bind that Customer, and "you" includes that Customer. By accessing or using the Service, you agree to these Terms.

2. The Service

Helix provides software engineering products and services, including Lens. Lens connects to authorized source-code repositories and processes repository content to provide architectural context, analysis, and related engineering functionality. The Service may evolve over time, and features may be added, modified, or discontinued.

3. Accounts, authentication, and access

You must provide accurate account and organization information and maintain the security of your account and connected systems.

Lens currently relies on connected source-control or identity providers, including GitHub and GitLab, for authentication and repository authorization. Additional providers may be supported over time.

Customer administrators are responsible for determining who may join the Customer organization and which repositories may be connected or accessed.

You must promptly revoke access for users who are no longer authorized and notify Helix of suspected unauthorized access or security incidents involving your account.

4. Customer Data and ownership

"Customer Data" means source code, repository content, files, metadata, prompts, instructions, configuration, architectural information, and other data submitted to or processed by the Service on Customer's behalf, including architectural representations and other data derived from Customer repositories for purposes of providing the Service.

Customer grants Helix a limited, non-exclusive right to host, copy, process, transmit, transform, and otherwise use Customer Data solely as necessary to provide, secure, maintain, support, and comply with legal obligations relating to the Service. This right ends when the applicable Customer Data is deleted, except to the limited extent retention is required by law or expressly permitted by these Terms or another agreement.

5. No training on Customer Data

Helix will not use Customer Data, including private source code and derived architectural representations, to train Helix models or third-party models.

6. AI and generated outputs

The Service may use machine-learning and artificial-intelligence systems. Lens primarily uses models hosted within Helix-controlled Google Cloud Platform infrastructure and may, for selected tasks, use third-party model infrastructure through Google Cloud services such as Vertex AI. AI-generated or probabilistic outputs may be incomplete or inaccurate and should be reviewed by appropriately qualified personnel before they are relied upon for material engineering, security, production, or business decisions.

Subject to Customer's ownership of Customer Data and third-party rights, Customer may use outputs generated for Customer through the Service for its business purposes. Helix does not warrant that outputs will be unique, error-free, or suitable for a particular purpose.

7. Acceptable use

You may not use the Service to:

access repositories, systems, or data without authorization;

violate applicable law, contractual restrictions, intellectual-property rights, privacy rights, or security obligations;

introduce malicious code, interfere with Service operations, evade security controls, probe or test the Service without authorization, or attempt to gain unauthorized access;

reverse engineer, decompile, disassemble, or attempt to derive non-public source code, models, algorithms, or underlying components of the Service except to the extent such restriction is prohibited by law;

resell, sublicense, or provide the Service to third parties except as expressly permitted by Helix in writing;

use the Service to develop or train a competing foundation model or service using Helix proprietary technology or non-public outputs, except as expressly agreed in writing.

8. Helix intellectual property

Helix and its licensors retain all right, title, and interest in and to the Service, software, models, workflows, interfaces, documentation, trademarks, and other Helix technology, including improvements and derivatives that do not contain or disclose Customer Data. Except for the limited rights expressly granted in these Terms, no rights are transferred to Customer.

9. Feedback

If you provide suggestions, ideas, or feedback about the Service, Helix may use that feedback without restriction or obligation, provided Helix does not publicly identify Customer or disclose Customer Data in doing so.

10. Third-party services and integrations

The Service may interoperate with third-party services selected or authorized by Customer, such as GitHub and GitLab. Customer's use of those services is governed by the applicable third-party terms. Helix is not responsible for third-party services or for changes, outages, or actions of those providers outside Helix's reasonable control.

11. Fees, billing, taxes, and refunds

Some Service features may be free, early-access, trial, usage-based, subscription-based, or subject to an order form. If fees apply, pricing and billing terms will be disclosed at purchase, in the applicable order form, or through the Service. Helix may use a payment processor or merchant-of-record provider to process payments, issue invoices or receipts, calculate or collect applicable transaction taxes, and administer refunds. Where a merchant of record is used, the merchant of record may be the seller of record for the applicable transaction and its buyer terms may also apply.

Unless otherwise stated in an order form or required by law, fees paid are non-refundable except where Helix expressly approves a refund or the applicable merchant-of-record/payment provider processes a refund under the applicable purchase terms.

12. Early access and beta features

Certain features may be designated beta, preview, evaluation, or early access. Those features may be incomplete, change materially, or be discontinued. They are provided for evaluation and feedback and may be subject to additional terms or limitations communicated at the time of access.

13. Suspension and termination

You may stop using the Service at any time. Authorized users may disconnect repositories through available product controls. Helix may suspend or terminate access if Customer materially breaches these Terms, fails to pay applicable fees, creates a security or legal risk, uses the Service unlawfully, or if suspension is reasonably necessary to protect the Service, customers, users, or third parties. Where practical, Helix will provide notice and an opportunity to cure before termination for a remediable breach.

When a repository is disconnected, Helix deletes the repository source code and associated Lens-derived repository data from the active Helix environment. The disconnected repository cannot continue to use Lens unless it is connected again. Other account or business records may be retained as described in the Privacy Policy, applicable DPA, or other agreement.

14. Confidentiality

Each party may receive non-public information of the other party that is identified as confidential or that reasonably should be understood to be confidential. The receiving party will use the disclosing party's confidential information only to exercise rights or perform obligations relating to the Service, will protect it using reasonable care, and will disclose it only to personnel and service providers who need to know it and are subject to confidentiality obligations. Customer Data is Customer Confidential Information. Confidentiality obligations do not apply to information that is public through no breach, already lawfully known without restriction, independently developed without use of the confidential information, or lawfully obtained from another source without confidentiality obligation.

15. Security and data protection

Helix will maintain administrative, technical, and organizational safeguards designed to protect Customer Data. If Helix processes personal data on behalf of Customer, the Helix Data Processing Addendum applies to the extent required by applicable law. Customer remains responsible for configuring source-control permissions, approving users, protecting credentials and tokens, and determining whether its use of the Service complies with Customer-specific legal, regulatory, and contractual obligations.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." HELIX DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. HELIX DOES NOT WARRANT THAT THE SERVICE OR OUTPUTS WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR SUITABLE FOR EVERY REPOSITORY OR ENGINEERING DECISION.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, OR LOSS OF BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR AMOUNTS OWED, BREACH OF CONFIDENTIALITY, INFRINGEMENT OR MISAPPROPRIATION OF THE OTHER PARTY'S INTELLECTUAL PROPERTY, FRAUD, WILLFUL MISCONDUCT, OR LIABILITY THAT CANNOT BE LIMITED BY LAW, EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY CUSTOMER TO HELIX FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF CUSTOMER HAS NOT PAID FEES.

18. Indemnification

Customer will defend and indemnify Helix and its affiliates, officers, directors, employees, and agents against third-party claims arising from Customer's unlawful use of the Service, Customer Data that Customer did not have the right to provide or process, or Customer's material breach of the Acceptable Use provisions. Helix will promptly notify Customer of a covered claim and provide reasonable cooperation at Customer's expense. Helix may participate in the defense with counsel of its choice.

19. Changes to the Service or Terms

Helix may update these Terms from time to time. For material changes, Helix will provide reasonable notice through the Service, by email, or by updating the effective date and providing another appropriate notice. Continued use after the effective date of updated Terms constitutes acceptance, except where applicable law requires another form of consent.

20. Governing law and disputes

Unless a written agreement with Customer states otherwise, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The parties will first attempt in good faith to resolve disputes informally. Any dispute that cannot be resolved informally will be resolved in the state or federal courts located in Delaware, and each party consents to personal jurisdiction and venue there. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property, confidential information, or security interests.

21. General terms

These Terms, together with incorporated policies and any applicable order form or negotiated agreement, constitute the entire agreement regarding the Service. If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. Customer may not assign these Terms without Helix's consent, except in connection with a merger, reorganization, or sale of substantially all assets, provided the assignee agrees to be bound by these Terms. Helix may assign these Terms in connection with a corporate reorganization, financing, merger, acquisition, or sale of assets. Neither party is the agent, partner, or joint venturer of the other.

22. Contact

Questions about these Terms may be sent to srinivas.palepu@gethelixworks.com or through the contact information published at https://gethelixworks.com/.